Jira
Learn how to use Tunnel with Jira
Overview
The Jira integration allows you to create issues in Jira from Tunnel comments. You can also set default issue properties and automatically create issues in Jira with every comment.
Configuration
You can configure the Jira integration in the Tunnel Dashboard by navigating to Settings > Profile and scrolling to the Integrations section.
Connect Jira
Go to the Tunnel Dashboard and navigate to Settings > Profile. Scroll to the Integrations section and click Connect in the Jira row.
The Jira integration connects via your Jira account, not your team’s Jira organization, so you won’t need an admin to use it.
Create issues
Manually
With your Jira account connected, you can create issues in Jira from Tunnel comments.
Open the integrations dropdown menu
To attach a Jira issue to a comment, open the integrations dropdown menu from the Create button. Select Create issue in the Jira row.
Set issue properties
Set the project, issue type, labels, and assignee for the issue.
Submit the comment to create the issue
When you submit the comment, the issue will be created in Jira and a link to the issue will be added to the comment.
Automatically
You can also set default issue properties and automatically create issues in Jira with every comment.
Add default issue properties
Go to the Tunnel Dashboard and navigate to Settings > Profile. Scroll to the Integrations section and click Manage in the Jira row.
From here, you can set a default Jira project, and then set default values for issue type and assignee. You can also set default labels.
(Optional) Turn on automatic issue creation
In your default Jira settings, you also have the option to turn on automatic issue creation. This will create a new issue in Jira for every you create comment in Tunnel.
Create an issue
With your default settings configured, you can easily create an issue in Jira from a comment. To attach a Jira issue to a comment, open the integrations dropdown menu from the Create button. Select Create issue in the Jira row.
When you submit the comment, the issue will be created in Jira with your default settings and a link to the issue will be added to the comment.
If you have automatic issue creation turned on, you’ll see the Jira icon at the bottom of comment box. You can click it to override your default settings and create an issue with custom properties. Otherwise, an issue will be created with your default settings when you submit the comment.
